Terms & Conditions

Azacus.io Services Terms and Conditions

These  terms  and  conditions (the “Terms”) apply  to  any  services performed  by AZACUS.IO  CYBER  SECURITY  LIMITED,  a company  registered  under  the  Companies  Act  (company  number SC612699) for you (the “Customer”).

 

Azacus.io’s Obligations

Azacus.io shall provide the Services during Term for the Charges, subject to the provisions of the Service Agreement.

Azacus.io undertakes to perform the Services with reasonable skill and care. This undertaking shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to Azacus.io’s recommendations, instructions, or  modification  or  alteration  of  the  Services  by  any  party  other  than  Azacus.io  or  our  duly  authorised  Service Agreementors  or agents. In the  event Azacus.io  breaches  this undertaking, Azacus.io  will use  all  reasonable  commercial endeavours  to  correct  any  such  non-conformance  promptly,  or  provide  the  Customer  with  an  alternative  means  of accomplishing the desired performance. Such correction or substitution constitutes the Customer’s sole and exclusive remedy for any breach of the undertaking.

Azacus.io  shall  use  its  reasonable  endeavours  to  meet  targets  set out in  the  Service  Level  Agreement  and  any  project milestones set out in the Proposal of services or mutually agreed with Customer, but these targets are estimates only and time shall not be of the essence of the Service Agreement. Azacus.io shall ensure that it has and will maintain all necessary licences, consents, and permissions necessary  for the provision of the Services.

 

Customer Obligations

The  Customer will co-operate  with Azacus.io and  provide  it with all  necessary assistance in  relation  to the Services, including access  to  such  information, Customer  Data,  security  access  information  and  configuration  services which Azacus.io may require to provide the Services.

The Customer shall only use the Services for lawful purposes, in accordance with Azacus.io’s recommendations, and in accordance with the Service Agreement.

Where the Customer breaches any of its obligations under the Service Agreement, Azacus.io is not responsible if the Services fail to comply with the Service Level Agreement as a result (directly or indirectly) of such breach and no Service Credits will accrue.

The Customer shall not, without the prior written consent of Azacus.io, at any time from the date of the Service Agreement to the expiry  of  twelve (12) months  after  the  completion  of  the  Services,  solicit  or  entice  away  from  Azacus.io  or  employ  or attempt to employ any person who is, or has been, engaged as an employee or sub-Service Agreementor of Azacus.io. Any consent given by Azacus.io shall be subject to the Customer paying to Azacus.io a sum equivalent to 20% of the then current annual remuneration of Azacus.io employee or sub-Service Agreementor.

 

Security

Each  party  recognises  that  it  is  impossible  to  maintain  flawless  security  but  (where  relevant)  Azacus.io  shall  take  all reasonable  steps  to  prevent  security  breaches  in  its  interaction  with  the  Customer  and  security  breaches  in  any interaction with resources or users outside of any security that may be built into the Services.

 

Charges and Payment

The Customer shall pay the Charges to Azacus.io for the Services.

All Charges are as set in the Service Agreement. All charges are due and payable in accordance with the terms in the Service Agreement for the applicable billing period following receipt of the applicable invoice as set out in the Service Agreement, unless Azacus.io and the Customer have agreed otherwise.

Without affecting the above, all pro-forma invoices are payable within 30 days after the date of such invoices, unless otherwise agreed between Azacus.io and the Customer.

Time for payment of the Charges shall be of the essence of the Service Agreement. If the Customer fails to pay any Charges when due, then without prejudice to any other rights and remedies of Azacus.io:

  • Azacus.io shall be under no obligation to provide any or all of the Services while the overdue Charges remain unpaid; and
  • interest shall accrue on a daily basis on the overdue Charges at an annual rate equal to 4% over the then current base lending rate of TSB Bank plc from time to time, starting on the due date and continuing until fully paid, whether before or after judgment. Interest shall accrue daily and be compounded quarterly.
  • all Charges shall be payable in the currency specified on the Service Agreement, and are exclusive of value added and any other applicable taxes, which shall be added to Azacus.io’s invoices at the appropriate rate

In addition to the above rights and subject to any provisions set out in a Proposal, Azacus.io reserves the right to pass on to the  Customer any  price  increase(s) imposed  by  third  party  suppliers  of  Azacus.io where variable-cost  licensing  agreements  have  been  used  for  provision  of  Services  to  the Customer.  Azacus.io will  use reasonable  endeavours  to  give  the  Customer 30  days  advance  written  notice  of  any  such  increase,  together  with reasonable documentation received from the relevant third party supplier.

Azacus.io may, without prejudice to any other rights it may have, set off any liability of Azacus.io to the Customer against any liability of the Customer to Azacus.io.

Azacus.io  will  be  entitled  to  charge  the  Customer  additional  charges  for  services  outside  the  agreed  scope,  where applicable, as set out in the Service Agreement.

If the Customer or the Customer’s agents, sub-Service Agreementors or employees prevents or delays Azacus.io from performing any Services then Azacus.io, having used its reasonable efforts to mitigate the effect of such prevention or delay, shall be entitled to recover on demand from the Customer any reasonable costs, charges or losses it sustains or incurs as a result.

 

Intellectual Property Rights

The Customer agrees and acknowledges that Azacus.io has developed the Services in the course of its business and all Intellectual Property Rights in and to the Services and all documents, materials and deliverables it provides which relate to the Services. These have not been provided on a bespoke basis for the Customer.

Azacus.io shall retain ownership of all Intellectual Property Rights in respect to the Services. Azacus.io hereby grants to the Customer a perpetual, irrevocable, non-transferable, non-exclusive, royalty-free licence to use Azacus.io’s Intellectual Property Rights to the extent necessary to obtain the benefit and use of the Services. The Customer shall not acquire any right, title, interest, or additional licence to Azacus.io’s Intellectual Property Rights, unless otherwise specified within the Service Agreement.

The Customer shall own and retain all Intellectual Property Rights in the Customer Data. The Customer hereby grants to Azacus.io a  perpetual,  irrevocable,  non-transferable, non-exclusive,  royalty-free  licence  to  use,  copy, modify,  improve, reproduce, manipulate, enhance and make derivative work from the Customer Data for the purposes of providing the Services.

 

Confidentiality

Each party undertakes that it shall keep the Confidential Information of the other party confidential during the Term and for  a  period  of two (2) years  after  termination and  shall  use  such  Confidential  Information  only  for  the  purposes  of providing or receiving the Services.

Neither party shall disclose Confidential Information to any person, except as permitted under this paragraph.

 

Each party may disclose the other party’s Confidential Information:

  • to its employees, Affiliates, officers, agents, consultants or subService Agreementors who need to know such Confidential Information for the purposes of receiving or supplying the Services provided that the disclosing party ensures that any such persons comply with the confidentiality obligations contained in the Service Agreement as though they were a party to it; or
  • where disclosure may be required by law, a court of competent jurisdiction or any governmental or regulatory authority. Each party reserves all rights in its Confidential Information. No rights or obligations in respect of a party’s Confidential Information other than those expressly stated in the Service Agreement are granted to the other party or to be implied from the Service Agreement.

 

The  Customer  acknowledges  that  details  of  the  Services,  and  the  results  of  any  performance  tests  of  the  Services, constitute Azacus.io’s Confidential Information.

 

Mutual Indemnities

Azacus.io shall indemnify the Customer,  its officers, directors  and  employees  against  any losses,  costs  and  expenses incurred as  a  result  of  any claim  that  the Customer’s receipt of the Services  infringes  any Intellectual  Property Rights of a third party, provided that:

  • Azacus.io is given prompt notice of any such claim;
  • the Customer provides  reasonable  co-operation  to Azacus.io in  the  defense  and  settlement  of  such  claim; and
  • Azacus.io is given sole authority to defend or settle the claim.

The  foregoing  state  the  Customer’s  sole  and  exclusive  rights  and  remedies,  and Azacus.io’s (including Azacus.io’employees’, agents’ and sub-Service Agreementors’) entire obligations and liability, for infringement of any third party Intellectual Property Rights.

The Customer shall indemnify Azacus.io against any losses, damages, costs (including legal fees) and expenses incurred by or claimed or awarded against Azacus.io as a result of the breach by the Customer of any of its obligations under the Service Agreement or any negligent, delictual or wrongful act of the Customer, its officers, employees, Service Agreementors or agents.

 

Limitation of Liability

Nothing in the Service Agreement shall limit or exclude the liability of either party for:

  • death or personal injury resulting from negligence;
  • breach of the  obligations  implied  by  Section  12  Sale  of  Goods  Act  1979  or Section  11B  Supply  of  Goods  and Services Act 1982; or
  • fraud or fraudulent misrepresentation.

 

Subject to the above:

  • Azacus.io shall not be  liable  whether  in  delict  (including  for  negligence  or  breach  of  statutory  duty),  Service Agreement, misrepresentation,  restitution  or  otherwise  for  any special  damage,  even  though Azacus.io was  aware  of  the circumstances in which such special damage could arise, loss of profits, loss of business, depletion of goodwill or similar  losses, loss  of  agreements  or  Service Agreements, loss  or  corruption  of  software,  data,  or  information, pure economic loss, and special, indirect or consequential loss, costs, damages, charges or expenses however arising under the Service Agreement.
  • Azacus.io is not  liable  for  any  malware  or  other  contaminants  which  enter  the  Customer’s  email  system  or computer network.
  • Azacus.io’s liability under the Service Agreement for loss of or damage to the Customer’s property, caused by its negligence including on the part of its officers, employees, Service Agreementors or agents, shall not exceed: £5,000,000.•Azacus.io’s total aggregate liability  in  Service Agreement,  delict  (including  negligence  or  breach  of  statutory  duty), misrepresentation,  restitution  or  otherwise,  arising  in  connection  with  the  performance  or  contemplated performance  of the Service Agreement shall  be  limited  to  the  total Charges paid  for  the  Services  during  the  12  months immediately before the date on which the claim arose.
  • Excluding where it is unlawful to do so, and in addition to the exclusions of liability in the Service Agreement, Azacus.io, or any Third Party SubService Agreementor,  is  not  liable  to  the  Customer  for  any  loss  of  profits  or  any  special,  indirect, economic or consequential loss, damage,  cost  or  expense  of  any kind  whatsoever  and howsoever caused, whether arising under Service Agreement, delict (including for negligence or breach of statutory duty) misrepresentation or otherwise, including loss of or corruption to data, loss of Service Agreements, loss of operation time and loss of goodwill.

 

Data Protection

Both parties will comply with all applicable requirements of the Data Protection Legislation. This paragraph is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation.

The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the data controller and Azacus.io is the processor. Azacus.io will set out the scope, nature and purpose of the processing, the duration of the processing  and the  types  of  personal  data  and  categories  of  data  subject in  the  Service Agreement.

The  Customer  agrees  and consents to Azacus.io having the right to access the Customer Data and to use, modify, reproduce, distribute, display and disclose Customer Data, including any personal data, to the extent necessary to provide the Services, including, without limitation, in response to support requests. The Customer shall ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the personal data to Azacus.io for the duration and purposes of the Service Agreement.

Azacus.io shall, in relation to any personal data processed by it for the Customer:

  • process that personal data only on the documented written instructions of the Customer unless Azacus.io is required by applicable laws to otherwise process that personal data;
  • ensure that it has in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the  harm  that  might  result  from  the  unauthorised  or  unlawful  processing  or  accidental  loss, destruction  or  damage  and  the  nature  of  the  data  to  be  protected,  having  regard  to  the  state  of  technological development and the cost of implementing any measures;
  • ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential;
  • not transfer any personal data outside of the European Economic Area unless the appropriate safeguards are in place and the requirements of the Data Protection Legislation have been met;
  • assist the Customer  in  responding  to  any  request  from  a  data  subject  and  in  ensuring  compliance  with  its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
  • notify the Customer without undue delay on becoming aware of a personal data breach;
  • at the written  direction  of  the  Customer,  delete  or  return  personal  data,including copies, to  the  Customer  on termination of the Service Agreement unless required by applicable law to store the personal data; and
  • maintain complete and accurate records and information to demonstrate its compliance with this paragraph and allow for audits by the Customer or the Customer’s designated auditor and immediately inform the Customer if, in the opinion of Azacus.io, an instruction infringes the Data Protection Legislation.

As data processor, Azacus.io may appoint sub-processors provided however, that the sub-processor assumes the same obligations as are imposed on us as data processor and with the Customer’s written consent. Details of any current sub-processors are listed on Azacus.io’s website (https://azacus.io/privacy-policy). We shall advise you of any changes in sub-processor used by us from time to time and you will be afforded a right to object to any such appointment.

The  Customer  acknowledges  that  Azacus.io  relies  on  it  for  direction  as  to  the  extent  to  which  Azacus.io  may  use  and process all personal data contained within Customer Data. Azacus.io shall not be liable for any claim brought by a data subject  arising  from  any  action  or  omission  by  Azacus.io,  to the extent  that  such  action  or  omission  resulted  from  the Customer’s instructions.

 

Term and Termination

The Service Agreement shall, unless otherwise terminated as provided in this paragraph, commence on the Start Date and continue for the Term unless:

  • either party notifies the other party in writing of termination, at least 72 hours before the commencement of the Service; or
  • otherwise terminated in accordance with the provisions of the Service Agreement. Without affecting any  other  right  or  remedy  available  to  it,  either  party  may  terminate  the  Service Agreement with  immediate effect by giving written notice to the other party if:
  • the other party commits a material breach of the Service Agreement which (in the case of a breach capable of remedy) has not been remedied  within 48 hours  of  the  receipt  by  the  other  of  a  notice  specifying  the  breach  and requiring its remedy, save where the breach is of a payment obligation in which case the period shall be 24 hours; or
  • a winding-up order or bankruptcy order is made against the other party; or
  • the other party passes a resolution or makes a determination for it to be wound up (without a declaration of solvency/except for the purposes of amalgamation or reconstruction, the terms of which have been previously approved in writing by the other party); or
  • the other party has appointed to it an administrator or an administrative receiver; or
  • being a partnership, in addition to the above, suffers bankruptcy orders being made against all of its partners; or
  • a receiver, manager or administrative receiver is appointed, of the whole or any part of the other party’s assets;
  • the other party ceases or suspends payment of any of its debts, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986; or
  • any arrangement, compromise or composition in satisfaction of its debts is proposed or entered into; or
  • the other party ceases, or threatens to cease, to carry on business; or
  • any event similar to those described above occurs in relation to the other party in any jurisdiction in which that other party is incorporated, resident or carries on business.

 

On termination of the Service Agreement for any reason:

  • all licences granted under the Service Agreement shall immediately terminate and the Customer shall immediately cease all use of the Services; and
  • each party shall return and make no further use of any equipment, property, Customer Data and other items (and all copies of them) belonging to the other party.

 

Other important terms

Neither  party  shall  be  in  breach  of  the Service Agreement nor  liable  for  delay  in  performing,  or  failure  to  perform,  any  of  its obligations under the Service Agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period of delay of any affected Services.

The Service Agreement constitutes the  entire agreement between the parties. The Customer acknowledges it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Azacus.io which is not set  out  in the  Service Agreement and  that it shall  have  no  claim  for  innocent or  negligent  misrepresentation  or  negligent misstatement based on any statement therein.

Nothing in the Service Agreement establishes any partnership or joint venture between any of the parties, constitute any party the agent  of  another  party,  or  authorise  any  party  to  make  or enter  into  any  commitments  for  or  on behalf  of  any  other party. Each party confirms it is acting on its own behalf and not for the benefit of any other person. The Customer may only transfer its rights or its obligations under the Service Agreement to another person if Azacus.io agrees to this in writing.

Azacus.io may transfer its rights and obligations under the Service Agreement to another organisation.

Azacus.io  and  the  Customer  can  vary the Service Agreement in  writing.  Any  variation  must  be signed  by  both  parties  (or their authorised representatives) at least 48 hours prior to the Service commencing. Failure by a party to insist immediately that the other party do anything it is required to do under the Service Agreement, or delays in taking steps against the other party relating to any breach of the Service Agreement shall not prevent that party taking steps at a later date. Any waiver of a party’s rights under the Service Agreement can only be given in writing. No person who is not party to the Service Agreement shall have any right to enforce any term of the Service Agreement. Each of the paragraphs of the Service Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

Corrupt Gifts

Azacus.io will not offer or give, or otherwise, any gift of consideration of any kind to any person employed by the Customer as an inducement or reward for doing any act in relation to obtaining or execution of the Service Agreement, or for showing any favour or disfavour to any person in relation to the Service Agreement, or any other Service Agreement for the Customer for any reason.

 

Notices

Any notice given to a party under or in connection with the Service Agreement shall be in writing and shall be:

  • delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
  • sent by email (with aread receipt requested) to the email address in the Service Agreement.

Any notice shall be deemed to have been received:

  • if delivered by hand, on signature of a delivery receipt;
  • if sent by  pre-paid  first-class  post  or  other  next  working  day  delivery  service,  at  9.00  am  GMT  on  the  second Business Day after posting or at the time recorded by the delivery service; or
  • if sent by email, at 9.00 am on the next Business Day after transmission. This paragraph does not  apply  to  the  service  of  any  proceedings  or  other  documents  in  any  legal  action  or,  where applicable, any arbitration or other method of dispute resolution.

Governing Law and Jurisdiction

The Service Agreement and any dispute or claim (including non-Service Agreement disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of Scotland.

Each party irrevocably agrees that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Service Agreement or its subject matter or formation.

 

Glossary and Interpretation

Affiliate means  each  and  any  Subsidiary  or  Holding  Company  of  a  party  and  each  and  any  Subsidiary  of  a  Holding Company of a party;

 

Business Day means a day other than a Saturday, Sunday or public holiday in Scotland.

 

Charges means the fees payable by the Customer to Azacus.io for the Services as set out in the Order Form;

 

Confidential Information means information in whatever form (including in written, oral, visual or electronic form or on any magnetic or optical disk or memory and wherever located) relating to the business, customers, products, affairs and finances of either party and trade secrets, technical data and know-how, whether or not such information (if in anything other than oral form) is marked confidential but excluding: information which is already lawfully in a party’s possession and not subject to confidentiality restrictions; information in the public domain; or information which is independently developed by a party;

 

Service Agreement means these Terms, the Service Specific Terms, and (where applicable) the Proposal;

 

Critical Hours means 24 hours per day, 7 days per week including United Kingdom bank and public holidays.

 

Customer Data means all data: (i) which the Customer supplies or makes available to Azacus.io under the Service Agreement; and (ii) the Customer generates or creates through its use of the Services;

 

Customer Portal means a secure online web portal made available by Azacus.io to the Customer’s personnel for the purposes of interacting with the Services including procuring services and placing orders for Services;

 

Data  Protection  Legislation means  the  UK  Data  Protection  Legislation  and  any  other  European  Union  legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications) and the guidance and codes of practice issued by the relevant data protection or supervisory authority and applicable to a party;

 

Intellectual  Property  Rights means  all patents,  utility models,  rights  to  inventions,  copyright  and  neighbouring  and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;

 

Month means a calendar month;

 

Order Form means  the  document  of  that  name  incorporating  these  terms  and  conditions  which  has  been  signed (physically or electronically) by Azacus.io and the Customer;

 

Proposal means  the separate document  which  Azacus.io  provides  to  the  Customer,  if applicable  to  the  Services,  in accordance with the Service Agreement;

 

Service Specific Terms means the applicable service specific terms;

 

Services means all Services being provided by Azacus.io;

 

Service Credits means the service credits as set out in the applicable Service Level Agreement;

 

Service Hours means the hours during which the Services are to be provided as set out in the Service Level Agreement, as applicable;

 

Service  Level  Agreement means  the  separate  document  that  describes  the service  level  agreement,  the  Service Credits ,and  Service  Hours  and  can  be  downloaded  from  the  Customer  Portal  or  in  the  Service  Specific  Terms  (as applicable);

 

Start Date means the start date set out in the Service Agreement;

 

Term means the term defined in the applicable Service Agreement; and

 

UK Data Protection Legislation means all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and  Electronic  Communications  Directive  2002/58/EC  (as  updated  by  Directive  2009/136/EC)  and  the  Privacy  and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.

 

Working Hours means [9.00am to 5.00pm] London time on weekdays (excluding United Kingdom bank and public holidays). Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms .Holding company shall be construed in accordance with sections 1159 and Schedule 6A of the Companies Act 2006. Subsidiary shall be construed in accordance with sections 1159 and Schedule 6A of the Companies Act 2006. In the event of any conflict between the documents which form the Service Agreement, the Service Agreement documents apply in the below order of preference.

1 .The Pre-Engagement Questionnaire

2 .The Proposal

3. The Terms